Have you tried yet? ClickList is a phenomenal service Kroger offers where you order your groceries online, choose a pickup time and pick them up at the store…without having to leave your car! I’m already hooked!
It’s so easy! Just go and register or login to your Kroger.com account. Then, simply browse for the items you want to purchase and add them to your cart. During the ordering process, you’ll be asked to select a pickup time and location. At your scheduled time, pull up at the ClickList drive-through (there will be signs to help guide you). A friendly Associate will assist you by swiping your credit or debit card and loading your groceries right into your car. And off you go!
Here are some answers to frequently asked questions.
Can I use ClickList on my mobile device?
Yes. You can access the ClickList service on your mobile device. However, ClickList is not yet available on the Mobile App.
What are “Favorites”?
This feature tracks your most commonly purchased items. You can browse through your Favorites and add them to your cart for quicker, more convenient shopping. Your Favorites may change slightly from week to week based on the items you purchase.
What are the fees for using ClickList?
It’s just $4.95 per order. But your first three orders are FREE! Trust me, you will definitely save this much (or more!) by not stepping foot into the store and succumbing to those impulse purchases!
Do I earn fuel points when I use ClickList?
Yes! ClickList orders count toward your fuel points just like in-store purchases.
When can I get my order?
When you place your order, you will be asked to select a 1-hour window (between 8 am – 9 pm, 7 days a week) to pick up your order.
What items are included in the ClickList service?
ClickList includes no minimum or maximum orders. There are over 40,000 items to choose from, including over-the-counter health and beauty products, produce, refrigerated and frozen items, meat, seafood, wine and beer. Some seasonal items, apparel, hot foods, liquor and pharmacy prescriptions are excluded.
Can I include special instructions with my order?
Yes! You can include instructions like how ripe you’d like your bananas or avocados, the specific weight of your bag of cherries, how thin you’d like your deli meat sliced, etc.
How do the products stay fresh until I pick them up?
Perishable items like meat and produce are selected by Associates shortly before your order is scheduled for pickup. Your items will be stored for maximum freshness, including refrigeration for items that require it.
What do I do when I arrive at my pickup location?
When you arrive at your store, follow the signs to the ClickList pickup area and call the number on the sign to let them know you’ve arrived. An Associate will bring your order out to your vehicle. They’ll swipe your card, load your groceries, and you’ll be on your way in minutes! Please note: For the safety of Customers and Associates, ClickList orders accept credit or debit cards ONLY!
Why are prices estimated versus actual?
Online prices reflect the price in-store on the day you place your order. However, prices may change between the time you place your order and the time you pick up your order at the store and pay for it. For example, if you place your order on a Tuesday but pick it up on Wednesday, keep in mind that most Kroger sale cycles begin on Wednesday so things may go on or off sale at the time of payment. The exact price of each item will be printed on your receipt.
What if an item in my order is out of stock in the store?
ClickList Associates are trained to make proper substitutions for out of stock items, so your order will always have the items you need, as close to your original order as possible. When you place your order online, you can indicate whether you would like to allow substitutions.
How do I redeem coupons?
loaded to your Shopper’s Card will automatically be applied to your order at pickup, and discounted from your total. While Kroger is happy to accept paper coupons, please note that it will increase your checkout time (as they will have to take your coupons back into the store to scan them at an actual register).
Should I tip my ClickList Associate?
There is no tipping necessary for ClickList. Your ClickList Associates will not accept tips.
Did I miss anything? Let us know your tips and if you’ve been enjoying this awesome service!!